Frequently Asked Questions

Find answers to our most asked questions including what you should wear on Soccer Island, information about inclement weather and more.

Where can my child participate in Soccer Shots?

Soccer Shots is held at childcare centers, preschools and schools, as well as public locations. Our public programs are open to the general public while our childcare center and school programs are only open to those enrolled at the location.

What type of equipment will my child need to participate?

Soccer Shots provides all of the equipment needed at each of our sessions. Your child should wear activity-appropriate clothing. Cleats and shin guards are NOT necessary.

How do I know the locations of the park programs?

To find public programs in your area, select Enroll Now at the top of this page.

Can I have Soccer Shots start a park program near me?

Yes! We are always willing to start a public program near you. The easiest way for this to happen is for you to form a group of eight children willing to take part in a Soccer Shots season. These could be children from your neighborhood, friends from church or synagogue, or your parent groups. We're happy to help talk through ideas on how to make this happen. Please contact your local director for more information.

What can I expect from a Soccer Shots session?

Our weekly 30-40 minute sessions focus on basic soccer skills like dribbling, passing and shooting. Through fun games and positive reinforcement, children will begin to experience the joy of playing soccer and being active. We also highlight a positive character trait each session such as respect, teamwork and appreciation.

What happens if a session is cancelled due to inclement weather?

Soccer Shots attempts to make up all missed sessions during the course of a season. We will either add an additional week to the season or choose a make-up day.

How do I know if a session is cancelled due to in inclement weather?

In the case of inclement weather, Soccer Shots will notify you of any cancelations and make up sessions. We generally try to notify you of cancelations at least 2 hours before the start of the session.

What happens if a session is canceled due to inclement weather?

We wake up thinking that your All-Star went to bed the night before wanting to play at Soccer Shots, so we aim to deliver our program if weather conditions are safe. On days that weather is a consideration, our coaches and school partners will make the decision together. We will communicate any canceled classes and make-up days by email. We send the first make-up email confirmation within 1 week of the class cancelation, and a reminder email at the end of the season.

What happens if a session is canceled due to inclement weather at a public/park location?

We believe that every All-Star wakes up excited to play with us on Soccer Island, so Soccer Shots is always ON unless you hear from us. This means that we often wait to make a decision until close to class time, as the weather in Phoenix passes quickly and can be quite different from one part of the city to another. In the case of intermittent weather, our coach will arrive 30 minutes before class time to determine if the conditions are safe to play. If we need to cancel, you will receive a text and/or email. A quick primer on how we evaluate whether it’s a safe and fun environment for your All-Star: – We evaluate the playable condition of the surface on Soccer Island. Based on our city permits (which we acquire for every public location), we have some restrictions on where we can and cannot play. In the case of standing water or mud, we will attempt to move to another area in the park as long as it doesn’t interfere with other permitted groups. We also seek to maintain positive relationships with our city partners and consider what effect we will have on the play space beyond that day. – Next, we evaluate the current atmospheric conditions – is it light rain or heavy rain? Are there thunderstorms nearby? What is the current temperature? Typically, light rain in warm weather = green light. Heavy rain or thunderstorms = red light. Clear skies in cold weather = green light. Any rain in cold weather = red light. – Last, we look at the radar to evaluate future atmospheric conditions. Is the current weather continuing for a short time or for multiple hours? – Then, we decide and notify families ASAP if we have to cancel the fun for that day. In short, we always aim to deliver our program to your All-Stars, with a healthy dose of reason and rationality mixed in! We thank all our families in advance for understanding how tricky the weather can be!

Will my child get a Soccer Shots Jersey?

If you enroll your child in Soccer Shots to participate in anywhere from one to multiple seasons of Soccer Shots throughout a year, your child will receive a youth jersey. Youth jerseys are distributed one time per year and are included in the cost of enrollment, regardless of the number of seasons you sign your child up for within that year. Jerseys are distributed via mail and addressed to the child. You will receive tracking information once the jersey has shipped to your address. Please understand that if you enroll within two weeks of the season start date, your child is not guaranteed to receive their jersey before the first session. Should you have any questions about your child’s youth jersey shipment, or if you would like to exchange sizes, please contact [email protected]. Please note, some Soccer Shots programs do not include jerseys, such as birthday parties, demos, free play days and school-paid sessions.

Who do I contact if I need to exchange my child’s jersey for a different size?

If you need to exchange your child’s jersey for a different size, please contact [email protected]. Please provide your name, your child’s name, your shipping address, the size you received and the size you are requesting. You will receive a response within 1 business day that will include a prepaid return label. Please return your jersey as soon as possible. After we receive confirmation that the jersey has shipped, we will send you your requested exchange jersey. Please note, jerseys must be in new condition with the tag still attached to be accepted as a return.

What is the make-up class policy?

• If, for any reason, camps are canceled prior to the camp we will offer a full refund or credit to your Soccer Shots account. • A minimum of 6 registrants is required at least 5 days prior to the start date for the camp to take place. Camps: • If, for any reason, camps are canceled prior to the camp we will offer a full refund or credit to your Soccer Shots account. • A minimum of 6 registrants is required at least 5 days prior to the start date for the camp to take place. Park and School classes: • If, for any reason, classes are canceled prior to the start of the season we will offer a full refund or credit to your Soccer Shots account. If, for any reason, classes are canceled once the season has begun, we will offer a prorated refund or credit to your Soccer Shots account for any classes canceled. • A minimum of 4 registrants is required after the first week of class for the class to take place. At heart, Soccer Shots Phoenix aims to deliver a beloved growth experience for every child and a remarkable experience for every family. If you and your child are not positively impacted by your Soccer Shots experience, we will offer a refund or credit for any future season.

How will I know how my child is doing in the class if they participate at a childcare center or school location?

This is one of the most common questions we get. Here’s what we offer: for our Spring and Fall seasons, we send a mid-season progress report home with your child that gives a brief overview of how they are doing in class. We also provide an end-of-season certificate that details your child’s favorite skill, game, and the character word they exemplified the most. Further, you are always welcome to come watch your child play as long as you confirm your attendance with the school before you arrive. If you are curious to know how your child is doing beyond our progress report and certificate, please reach out to us by phone or email and we’re happy to reach out to your coach for an All-Star update!

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